Guest Services Manager
Filinvest GroupAklan, Philippines
Posted January 7, 2026
Full Time
About the Company
Filinvest Development Corp., part of the Filinvest Group, is a diversified Philippine conglomerate with a long track record of stability and growth. The company’s core businesses span real estate development and leasing, banking and financial services, hospitality, and power generation, alongside strategic investments in infrastructure, airports, and agriculture. Leveraging its deep industry expertise and strong capital base, Filinvest delivers integrated solutions that support national economic development while maintaining high standards of sustainability and profitability. Its distinctive value lies in combining long‑term vision with operational excellence, positioning the firm as a trusted partner for investors, developers, and communities across the Philippines.
Job Description
The Guest Services Manager is responsible for ensuring exceptional guest experiences by overseeing front office operations, managing guest relations, and maintaining high service standards.
Requirements
- Bachelors degree in Hospitality Management or a related field.
- Minimum of 3-5 years of front office or guest services experience, with at least 2 years in a managerial or supervisory role.
- Strong leadership and interpersonal skills with the ability to handle guest concerns professionally.
- Excellent communication skills in English (verbal and written); proficiency in other languages is a plus.
- Knowledge of hotel property management systems (PMS) such as Opera is preferred.
- Ability to work flexible schedules, including weekends and holidays, in a fast-paced environment.