Product Support
FinAccelEast Jakarta, Indonesia
Posted January 6, 2026
Full Time
About the Company
FinAccel is a Southeast Asian fintech that uses deep data analytics on digital footprints to automate credit risk scoring and expand credit access. Its flagship product, Kredivo, offers a “Buy Now, Pay Later” solution that lets e‑commerce shoppers receive instant credit and repay over time, while merchants benefit from a 2‑click point‑of‑sale financing checkout. By combining big‑data‑driven underwriting with a frictionless checkout experience, FinAccel delivers fast, accurate credit decisions that drive higher conversion and customer loyalty. The company operates under Indonesia’s OJK regulation and is backed by leading regional investors, fostering a flat, ownership‑driven culture that rewards rapid problem‑solving and execution.
Job Description
Product Support role involves daily checking of Ticketing system, troubleshooting root cause analysis, and implementing corrective measures. The role also requires strong analytical and problem-solving skills and knowledge of SQL, Agile development process, and JIRA.
Requirements
- Conduct troubleshooting root cause analysis and implement corrective/preventive measures
- Write incident reports
- Do periodic monitoring of the dashboard related to the product
- Monitor production alerts
- Collaborate with engineering and product team to find solutions
- Debugging related to web application
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and development