ITSM Service Manager

The ITSM Service Manager will drive measurable improvements across existing service management processes, focusing on removing friction, reducing waste, and improving reliability.

Requirements

• Solution driven disruptor, service-focused mindset, with a strong bias towards identifying problems and driving meaningful improvement
• Strong collaboration and communication skills, with the ability to influence across teams without direct authority
• Confidence working with senior stakeholders, balancing pragmatism with appropriate governance
• Ability to challenge existing ways of working constructively, challenging the status quo and drive change through evidence and data
• Experience working within Infrastructure and Operations environments, with a solid understanding of how services are delivered and supported
• Appreciation of end-user services and applications, and how design decisions impact support teams and customer experience
• Experience working with globally distributed teams
• Familiarity with lean and agile ways of working, and applying continuous improvement principles in practice

Benefits

• Disability confident employer
• Valuable 500 signatory
• Innovation and use of technology