FINBOA is looking for a Community Manager & Content Marketer to own and elevate client content experience across Zendesk, creating clear, engaging, and highly useful content that empowers clients to use our SaaS platform.
Requirements
- Write and publish 2–4 Zendesk knowledge base articles per month
- Maintain and update content to reflect product changes and enhancements
- Format and structure content using basic HTML
- Create clear, client-friendly release notes and implementation guides
- Optimize support responses with helpful content links
- Promote awareness and usage of knowledge resources internally and externally
- Monitor content performance in Zendesk on a weekly basis
- Deliver monthly performance reports with insights and recommendations
- Identify gaps, outdated content, and underperforming assets
- Implement data-driven improvements to increase engagement and usability
- Manage end-to-end webinar publishing (uploads, captions, chapters, distribution)
- Create training videos including storyboarding, scripting, recording, and editing
- Maintain an organized, up-to-date video content library
- Partner with Product, Support, and Client teams to identify content needs
- Ensure consistency in tone, branding, and messaging
- Support onboarding and client education initiatives
- Document internal processes and workflows
- Stay current on content marketing and knowledge management best practices
Benefits
- IRA with company Matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
