Account Manager (Growth)

Finch is looking for a programmatic, data-driven Account Manager to own and grow our SMB customer base. The role is designed for someone who thrives in scale, identifying trends across many accounts and using technology and automation to drive incremental improvements in retention and expansion.

Requirements

• 2+ years of experience as an Account Manager or Account Executive, preferably in SaaS or API-driven products
• Proven ability to manage multiple concurrent renewals and negotiations in a high-volume environment
• Strong analytical mindset with experience using data to inform decisions and build scalable programs
• Excellent communication and listening skills, with a collaborative and customer-first approach
• Confident negotiator with a clear win-win philosophy
• Track record of meeting or exceeding quota and retention targets
• Comfort working cross-functionally with technical, product, finance, and operations teams
• Ability to de-escalate issues, manage objections, and resolve conflict effectively
• Highly organized, detail-oriented, and capable of operating autonomously while contributing to team goals

Benefits

• Competitive equity with a 10-year exercise window
• Full medical, dental, and vision coverage (100% for employees, 85% for dependents)
• Unlimited PTO (with a 3-week minimum)
• 401(k) plan
• Regular team offsites and meetups