Patient Service Representative

The Patient Service Representative coordinates across the patient care continuum, serving as the first and most frequent contact with patients, families, providers, and office staff. They assist in coordination of healthcare and patient-centric care management, educate patients through the complicated process of healthcare, and follow-up on calls by completing research, solving problems, and contacting various parties to implement solutions.

Requirements

• Provide new and/or established patients with all forms that must to be completed or updated to ensure accurate patient demographic, insurance, financial (Sliding Fee Scale) and UDS information;
• Ensure the completeness of forms, and accuracy of data obtained, are entered correctly into the corporate practice management systems;
• Greet patients in a professional and courteous manner to ensure excellent patient service and satisfaction;
• Schedule all patient appointments (to include follow-up visits) for individual location(s) in a timely manner and in accordance with corporate production goals;
• Establish medical/dental records for all new patients;
• Verify and obtain all information from the patient regarding demographic, insurance and financial (Sliding Fee Scale) is accurate and all copies of appropriate documentation to support demographic, insurance and financial information is filed in the patient’s medical/dental record;
• Run and balance corporate practice management system end of day receipt report totals between encounters, batch report (i.e., check conversion, cash and credit/debit card machine) and cash drawer.
• Assist in obtaining and maintaining NCQA PCMH recognition;
• Faxing patient correspondence to outside entities from providers;
• Purge Medical and Dental records as directed;
• Complete daily deposit slip(s);
• Assist billing department in research and follow-ups;
• Responsible for ordering office supplies and keeping work area clean and neat;

Benefits

• Generous Paid Time Off
• 401k Matching