Contact Center Representative I

The Contact Center Representative is responsible for providing professional, efficient, and consistent customer service to customers contacting the bank for support and/or services by phone, via chat, and through ITM. This includes answering in-bound calls, providing information and assistance, and identifying customer needs to all business lines.

Requirements

• Greater than one year banking experience and/or associate degree or combination of
• Skill in performing basic mathematical principles
• Knowledge of computer keyboard and ten key adding machine
• Ability to cross-sell FCB products and services
• Skill in working with the public and presenting a professional image
• Knowledge of current compliance related issues and new regulations
• Sales/Business development techniques and practices