Engagement Center Specialist I
First Commonwealth BankPowell, Ohio, United States
Posted January 26, 2026
Full Time
About the Company
First Commonwealth Bank is a community‑focused financial institution that offers personal banking, mortgages, business banking, insurance, and wealth‑advising services. The bank prioritizes long‑term relationships with customers and employees, engaging actively in the communities it serves and listening to client needs to tailor financial solutions. Its distinctive approach combines a caring, diverse workforce with authentic banking experiences, ensuring that every team member’s ideas contribute to stronger business decisions. First Commonwealth Bank is committed to developing thoughtful leaders who impact local communities, and it operates under FDIC insurance and NMLS registration number 479240.
Job Description
Handles incoming service calls, completes client follow up, makes outbound client service and support calls, and initiates client conversations to determine and address client needs.
Requirements
- Handles incoming service calls
- Completes client follow up
- Makes outbound client service and support calls
- Initiates client conversations
- Maintains current and detailed knowledge of bank products and services
- Participates in departmental sales contests
- Maintains a sense of urgency when handling phone inquiries and client follow up
- Completes self-education assignments
Benefits
- Paid time off
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance