IT Service Desk Manager
First Financial Bank TexasAbilene, Texas, United States
Posted April 2, 2026
Full Time
About the Company
First Financial Bank is a diverse, collaborative workplace that celebrates innovation and change.
Job Description
The IT Service Desk Manager is responsible for the daily performance of the Service Desk team, ensuring high-quality technical assistance for First Financial Bank customers, branches, officers, and employees, while maintaining strict security and audit standards.
Requirements
- 6+ years in Technology Services or Banking Operations
- Familiarity with core banking platforms (DDA, Loans, GL, ATM/Debit, Teller systems) and their operational workflows
- Expert-level use of ITSM/Ticketing software and Microsoft 365 suite
- Strong 'number sense' for reporting, ability to handle high-stress environments, and exceptional professional writing skills
- Certifications: ITIL 4 Foundation, Comp TIAA+ or Network+, HDI Support Center Team Lead, Microsoft 365 Certified
Benefits
- Career growth and development opportunities
- Competitive compensation and benefits
- Collaborative and dynamic work environment
- Equal opportunity employer
