Client Engagement Manager (IT)
First FocusMelbourne, Victoria, Australia
Posted March 23, 2026
Full Time
About the Company
First Focus is Australia’s best Managed Service Provider (MSP), with over 360 technical professionals across Australia, New Zealand, and the Philippines.
Job Description
First Focus is seeking a Client Engagement Manager to drive client engagement and stack adoption across their service stack. The role involves designing and delivering a data-led engagement model that connects communications, client activity, and product usage.
Requirements
- Experience in client engagement, customer success, lifecycle marketing, or account management
- Strong communication skills, with the ability to translate complex technical concepts into clear messaging
- A data-led mindset, comfortable working with CRM and engagement data
- Experience with marketing automation or CRM platforms such as HubSpot or ConnectWise
- Proven ability to design and execute multi-channel engagement programs
- Strong stakeholder management skills and the ability to work cross-functionally
- A practical, outcome-focused approach
Benefits
- Competitive salary package
- Free access to Uprise (1:1 coaching with qualified psychologists or counsellors)
- Flexible working for genuine work-life balance
- 10 paid study days per year
- Exam fees paid
- Pay rises for certifications (conditions apply)
- Regular internal training and access to a full learning library
- FastTrack mentoring program
- MAD (Making a Difference) Council
- Tesla company car option (conditions apply)
- Regular social events and a genuinely great team culture