Service Desk Manager
First FocusChristchurch, Canterbury, New Zealand
Posted April 8, 2026
120000 - 145000 AUD
Full Time
About the Company
First Focus is Australia's best mid-market Managed Service Provider, voted #1 MSP in Australia for 9 years running on CloudTango.
Job Description
We are looking for a Service Desk Manager to lead a pod of support professionals and support technicians, ensuring great customer outcomes, and building a strong team culture. The ideal candidate has experience leading a customer-facing IT support team in a Managed Services environment, with a strong instinct for understanding what clients actually need.
Requirements
- Experience leading a customer-facing IT support team in a Managed Services environment
- Strong instinct for understanding what clients actually need
- Familiarity with infrastructure technologies such as Windows Server, Microsoft 365, Azure, and virtualisation platforms
Benefits
- Competitive salary package
- Flexible working arrangements
- 10 paid training days per year
- Pay for certifications
- Tesla company car option