Senior Customer Solutions Agent

The Customer Solution representative will be the escalation point to solve complex problems that are reported by customers and regulatory agencies and to communicate the progress of the solution to the reporting employee, regulatory agencies, and/or affected customer.

Requirements

• Excellent written and verbal skills
• Ability to manage multiple problems effectively
• Knowledge of bank products and systems
• Ability to analyze problems, identify trends and recommend solutions
• Interpersonal skills to work with various levels of management and difficult customers

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match