Vulnerable Customer Specialist

First Response Finance is hiring a Vulnerable Customer Specialist. As the Number 1 vehicle finance company and a Sunday Times Top 100 Employer, they prioritize customer and employee happiness, health, and work-life balance. The role is part of the Customer Service department and involves telephone-based work with customers, including inbound and outbound calls to manage customer accounts.

Requirements

• Team Player
• Proactive
• Resilient
• Good communicator
• Ability to understand customers' financial situations and make sound decisions

Benefits

• Annual company bonus scheme
• Hybrid working
• Working Monday to Friday with one Saturday per month