TEAM LEAD, DIGITAL CHANNELS SUPPORT
FirstbankFederal Capital Territory, Nigeria
Posted March 25, 2025
Full Time
About the Company
FirstBank, founded in 1963, is a Colorado-based bank offering a wide range of financial services including consumer and commercial banking, mortgages, and treasury management. With a strong commitment to corporate philanthropy, the company has been recognized as one of the largest and best-performing privately held banks in the U.S., known for its community-focused approach and innovative technology solutions.
Job Description
The Team Lead role involves overseeing and responding to customer-related email inquiries, managing team members on token dispatch and manual reversals, reviewing invoice uploads, and ensuring accurate processing of requests. This role focuses on improving service delivery and providing reports.
Requirements
- B.Sc/Hnd In Any Discipline, Preferably A Numerate Discipline
- Familiarity with electronic banking products
- Analytical skills and willingness to learn