Retail Assistant Store Manager - 2266
FirstCashHouston, Texas, United States
Posted November 24, 2025
Full Time
About the Company
FirstCash is a leading international pawn store operator with over 2,800 locations across the U.S. and Latin America. The company serves cash and credit-constrained consumers by buying and selling various goods and offering small loans secured by personal property. With approximately 18,000 employees, FirstCash is listed in both the Standard & Poorās MidCap 400 IndexĀ® and the Russell 2000 IndexĀ®, highlighting its significant market presence and financial stability.
Job Description
We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit, and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction.
Requirements
- Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
- Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
- Recruit top talent by sourcing candidates through company-prescribed channels.
- Opens and closes the store, including, but not limited to, counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
- Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
- Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
- Evaluate the store's financial statements and drive profitability through communication and goal setting.
- Ensure that operating standards meet or exceed FirstCash standards.
- Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
- Complete the assigned tasks and training for self-development as requested.
- Communicate clearly with employees to ensure that they understand the storeās mission and profit objectives.
- Remain up-to-date on product knowledge.
- The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
Benefits
- Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options
- Earned Wage Access
- Auto-enrollment in the FirstCash 401k program
- Tuition Reimbursement with FirstCash Education
- Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!