Lead, Member Service Representative
Firstmark Credit UnionSan Antonio, Texas, United States
Posted March 18, 2026
Full Time
About the Company
Firstmark Credit Union is a credit union that works together with its members to build their tomorrow.
Job Description
The Lead Member Service Representative serves as a frontline working leader and subject-matter expert supporting daily branch operations and exceptional member service.
Requirements
- High school diploma or equivalent required; college coursework preferred.
- Minimum 3+ years of experience in a credit union or banking environment.
- Previous experience in a lead or mentor capacity preferred.
- NMLS registration required after hire (SAFE Act).
Benefits
- Comprehensive medical, dental, and vision coverage
- 401(k) match
- Paid time off
- Education assistance
- Employee Assistance Program
- Volunteer opportunities
