Customer Service Associate - Voice

The Customer Service Associate is a frontline role responsible for delivering exceptional customer service to clients based in various regions. The role involves handling customer inquiries, resolving issues, and providing support across multiple communication channels.

Requirements

• Respond to customer inquiries promptly and professionally via phone, email, and chat
• Handle a wide range of customer concerns, including inquiries, product/service issues, billing inquiries, and general inquiries
• Demonstrate empathy and understanding while addressing customer needs and concerns

Benefits

• Develop a comprehensive understanding of the organization's products and services to provide accurate and helpful information to customers
• Stay updated with the latest product/service offerings and changes to effectively address customer inquiries
• Maintain clear and detailed records of customer interactions, ensuring accurate documentation of inquiries and resolutions