Senior Associate

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India.

Requirements

• Knowledge of the US Mortgage Industry (Mortgage Cycle/ Servicing - Default Servicing- Loss Mitigation)
• Knowledge of different types of mortgages, its functioning, documents involved in Mortgage Processing (Income, Tax, Purchase, Sales Documents)
• Good communication skills (Written and Verbal) to understand and update comments and communicate with various stakeholders
• Strong Customer Service Skills, Detail Oriented with good analytical skills and have the ability to make decisions based on the situation
• Ability to effectively use a computer and have working knowledge of MS Word, MS Excel and PowerPoint
• Typing skills: 10 – 20 wpm and good phone/e-mail etiquette
• Ability to handle and accomplish multiple tasks, follow written and verbal instructions effectively and understand and perform basic financial transactions
• Must be a team player