Product Technical Support Analyst I
FISPhiladelphia, Pennsylvania, United States
Posted April 24, 2026
Full Time
About the Company
FIS is a fintech company leading the way in banking and financial services.
Job Description
Product Technical Support Analyst I at FIS. Serve as first point of contact for technical and operational issues affecting banking and financial services platforms. Handle client and internal cases in a high-volume, SLA-driven environment with strict accuracy and compliance standards.
Requirements
- Prior experience in banking, financial services, fintech, or payments support roles
- Strong understanding of case handling, ticket queues, SLAs, and aging management
- Excellent written and verbal communication skills
- High attention to detail and ability to follow processes, controls, and documentation standards
Benefits
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits