Product Technical Support Analyst I

Serve as the first point of contact for technical and operational issues affecting banking and financial services platforms. Handle client and internal cases in a high-volume, SLA-driven environment with strict accuracy and compliance standards.

Requirements

• Prior experience in banking, financial services, fintech, or payments support roles.
• Strong understanding of case handling, ticket queues, SLAs, and aging management.
• Excellent written and verbal communication skills, especially for client-facing interactions.
• High attention to detail and ability to follow processes, controls, and documentation standards.
• Willingness to work in shift-based operations, hybrid work set up, including possible nights, weekends, or on-call support.

Benefits

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits