Client Service Specialist

Fiserv is a global leader in Fintech and payments, and they're looking for a Client Service Specialist to provide Level 2 phone and ticket support for SMB merchant clients. The role involves owning issue resolution, support solution education and product penetration, and partnering closely with bank alliances, sales teams, and internal support groups.

Requirements

• 2+ years of experience in client service or technical support in a call center, financial services, merchant acquiring, or similar environment
• 1+ year of experience troubleshooting and resolving complex client or technical issues via phone and ticket/case systems
• 1+ year of experience documenting client interactions and solutions in CRM or case management tools
• 1+ year of experience supporting external clients or partners with strong verbal and written communication skills

Benefits

• Fuel Your Life program
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program
• Eight Employee Resource Groups
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave