We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We're looking for a Senior Application Support Engineer to play a critical role in ensuring the stability, performance, and availability of mission-critical payment platforms. This role is ideal for a seasoned production support professional who thrives in high-availability environments, enjoys solving complex system-level problems, and is energized by modernizing operations through observability, automation, and emerging AI-assisted capabilities.
Requirements
- 6+ years of experience in technical production support, application support, or site reliability–adjacent roles supporting complex, high-availability systems
- 6+ years of hands-on experience supporting Windows-based application environments, with a solid understanding of full application stacks
- 6+ years of experience using observability and monitoring tools such as Splunk and/or Dynatrace, including log analysis, metric interpretation, and alert evaluation
- Proven ability to participate in a 24x7 on-call rotation, responding effectively to incidents during nights, weekends, and holidays as required
- Bachelor’s degree in Computer Science, Engineering, or a related field, or an equivalent combination of education, professional experience, or military service
Benefits
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Annual Incentive Opportunity
- Health, Dental, Vision Insurance
- Life Insurance
- Flexible Spending Account