Customer Service Representative
Fiskars GroupHesse, Germany
Posted May 11, 2026
Full Time
About the Company
Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. We are driven by our common purpose: Pioneering design to make the everyday extraordinary. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group’s global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars. BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita’s reported net sales were EUR 605 million. Already 50% of BA Vita’s net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites. BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars’ net sales were EUR 547 million.
Job Description
Join Fiskars Group as a Customer Service Representative and be part of a unified team driven by their common purpose: pioneering design to make the everyday extraordinary. As a Customer Service Representative, you will be responsible for operative coordination and steering of campaigns across the entire order-to-cash process, processing customer inquiries, and providing excellent customer service. Fiskars Germany GmbH is part of the Fiskars Group, a global company with headquarters in Helsinki, Finland, and a presence in over 100 countries.
Requirements
- Operative coordination and steering of campaigns across the entire order-to-cash process
- Bearbeitung von Bestellungen, Retouren und Gutschriften in SAP
- Monitoring and tracking of campaign orders regarding delivery dates, quantities, and service levels
- Bearbeitung von Kundenanfragen zu Produkten, Lieferungen, Reklamationen und Kampagnen
- Enge Zusammenarbeit mit Vertrieb, Marketing, Supply Chain, Logistik, Finance und externen Dienstleistern
Benefits
- Competitive Compensation
- Health and Wellness
- Work-Life Balance
- Professional Development
- Inclusive and Diverse Environment
- Recognition and Rewards
- Vested Interest
- Employee Discounts
