Director of Customer Experience - Healthtech

We are seeking a Director of Customer Experience to build and lead a world-class customer experience function from the ground up. This role will define how we support our customers across device and software, and will be critical in making customer experience a true competitive advantage.

Requirements

• 7–12+ years of experience in customer service or customer experience leadership
• Experience building and scaling customer support teams from early stages
• Experience supporting physical products and/or connected devices
• Strong familiarity with HubSpot, Shopify, Salesforce, or similar platforms
• Experience implementing customer service tooling including chat, phone systems, and automation
• Strong operational and process design skills
• Customer-first mindset with high standards for quality and responsiveness

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance