Subaru Love Encore Delivery Specialist/Customer Agent

Subaru Love Encore Delivery Specialist/Customer Agent responsible for delivering comprehensive product information and a superior customer experience before, during and after the sales process.

Requirements

• Provide an outstanding customer experience in each customer interaction that drives loyalty to the retailer and Subaru.
• Engage customers to return to the retailer for a Love-Encore redelivery and perform a customer focused explanation of sophisticated systems for customer understanding and satisfaction.
• Provide a comprehensive and detailed Subaru delivery explaining all Subaru manuals, brochures, and literature.
• Provide and offer comprehensive product information throughout the sales process to customers.
• Support the Sales Consultant with customer questions regarding product features and benefits.
• Locate and collect technical Subaru information and make it available as a resource for the entire retailer staff.
• Be able to meet and greet and interact with customers effectively.
• Fully explain Subaru features, applications, and benefits.
• Follow-up with Subaru customers after the sale and all deliveries to ensure the customer is satisfied to positively impact customer loyalty.
• Strong computer and phone skills.
• Acquire and maintain knowledge on all Subaru vehicles and technology.
• Attend and graduate from the Subaru Star Academy (Boot Camp).
• Attain Subaru Delivery Specialist Certification.
• Study and understand Subaru competitors and the Subaru advantages over each.
• Achieve customer satisfaction targets as assigned by management.
• Uphold high ethical standards and maintain a professional appearance at all times.

Benefits

• Generous compensation based on experience
• Employee-owned (FREE SHARES)
• Health insurance
• Dental insurance
• 401k
• Paid Time Off
• Employee Purchase programs
• Paid training and advancement opportunities