Join Five9 as a Professional Services Program Manager and play a critical role in ensuring customers achieve maximum value from our cloud contact center software. This is a remote job opportunity with a competitive salary range of $70,400—$196,300 USD and a total compensation package that includes benefits like health, dental, and vision coverage, paid time off, and a 401k saving plan with employer matching.
Requirements
- 5+ years as a Program Manager, Scrum Master, or Technical Consultant.
- Heavy experience with managing multiple projects across multiple customers simultaneously.
- Exposure to Artificial Intelligence within the Voice and Digital channels.
- Contact Center Industry experience highly preferred.
- Experience managing implementations of Five9 or other VoIP Call Center solutions including IVA (Genesys, Avaya, Cisco, Aspect, LiveOps, NICE) is highly desired.
- Some knowledge of SaaS CRM solutions (Salesforce, Dynamics, NetSuite, Oracle Service Cloud, Zendesk, ServiceNow) is desired.
- Must be willing to travel up to 10% or as needed regionally with some national and international travel possible (valid passport required).
- BA/BS or equivalent experience is required.
- One or more of the following certifications is preferred; PMP, PRINCE2, Agile or Kanban related certifications.
- Bilingual skills a plus.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
