Onboarding Executive - 12 month FTC

Flagstone is a fintech scale-up that's reinventing how individuals, businesses, and charities manage, protect, and grow their cash. We're looking for a detail-orientated and client-focused Onboarding Executive to join our fast-growing team.

Requirements

• Good understanding of AML regulations, customer due diligence, enhanced due diligence (EDD), sanctions, PEP, adverse media checks, and financial crime screening.
• Exceptional communication skills to communicate complex requirements in a clear, professional, and client-friendly manner.
• Client-first mindset with strong interpersonal skills to build rapport and manage client relationships effectively.
• SLA-driven approach with proven ability to work to defined SLAs and productivity targets while maintaining exceptional quality and compliance standards.
• Attention to detail with a meticulous and proactive approach to ensure accuracy and compliance.
• Tech-savvy approach with comfort using CRM systems, compliance tools, and workflow management solutions.
• Problem-solving skills to anticipate challenges, resolve issues, and deliver solutions that enhance the client journey.

Benefits

• Hybrid working
• Competitive bonus scheme
• Flexible benefits budget
• Range of salary sacrifice options
• Around the World scheme
• Mental wellbeing support
• Learning and development
• Private health care
• Medical cash plan
• Life insurance and Income Protection
• Matched pension contributions
• 25 days holiday
• Enhanced Parental Leave