Customer Service Team Leader
Fletcher BuildingSydney, New South Wales, Australia
Posted 17h ago
Full Time
About the Company
Fletcher Building is a leading integrated construction and building products company with a history dating back to 1909, employing over 12,500 people across NewâŻZealand, Australia and the South Pacific. The company designs, manufactures and distributes a broad portfolio of building materialsâincluding insulation, cement, steel, laminates and panelsâthrough its six divisions, while also delivering residential developments and largeâscale commercial, infrastructure and road projects. Its dual listing on the NZX and ASX underscores its strong financial foundation and commitment to transparency. Fletcher Building distinguishes itself through a relentless focus on operational excellence, innovation, health and safety, and environmental performance, driving sustainable growth and improved quality of life in the communities it serves.
Job Description
Weâre looking for an experienced Customer Service Team Leader to lead a busy contact centre team managing residential customer orders with tight turnaround times. This is a hands-on leadership role for someone who thrives in fast-moving environments and genuinely enjoys developing people.
Requirements
- Proven people leadership experience in a contact centre or customer service environment
- Experience running effective one-on-ones and managing performance
- Strong operational mindset
- Comfortable being both a manager and a doer when required
- Resilient, adaptable, and calm under pressure
- Experience working through change and supporting others through it
- Systems experience (or similar) in Amazon Connect / AWS, Salesforce, ERP or service platforms such as Movex M3, Zendesk, or NetSuite
Benefits
- 26 weeks paid parental leave
- Employee education fund for development
- Fletcher Building group discounts
