Information Technology Technician

The Information Technology Technician's role is to ensure proper computer operations so that end users can accomplish organizational tasks, including receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of approved diagnostics and help tools, as well as require that the individual give hands-on help at the desktop level.

Requirements

• High School diploma or equivalent
• 2 to 4 year work experience in related field
• Recommended certificates in information systems
• Knowledge of basic computer hardware and application software
• Experience with desktop operating systems including Windows 10 & 11
• Working knowledge of a range of diagnostic utilities
• Exceptional customer service orientation
• Be prompt, directed, reliable, self-motivated and highly dependable
• Keen attention to detail and able to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment

Benefits

• Medical, dental, prescription, vision, life and disability insurance
• 401(k) retirement savings plan with company match
• Extensive safety training, new hire orientation, continuous learning and development programs and tuition reimbursement
• Paid holidays and vacation time