Member Experience Specialist

We're looking for a Member Experience Specialist to join our team and provide premium, white-glove service to our high-net-worth members. As a trusted advisor, you'll handle complex fintech scenarios and operate as an autonomous problem-solver.

Requirements

• 2+ years in fintech or financial services customer support
• Availability to work nights and weekends
• Experience with Zendesk, Salesforce, or similar CRM tools
• Fluent English (written and spoken at a professional level)

Benefits

• Flexible working hours
• Opportunity to work on real money, real risk
• True ownership and accountability
• Founder-level exposure to leadership, customers, and investors