Senior Technical Support Engineer
FlexeraBengaluru, Karnataka, India
Posted December 21, 2023
Full Time
About the Company
Flexera is a leading provider of Technology Value Optimization solutions.
Job Description
We're transforming the software industry with our Technology Value Optimization solutions, and we're looking for a Senior Technical Support Engineer to help us re-imagine the industry. As a member of our superb team, you'll provide exceptional technical support to customers, partners, and field engineers, and collaborate with colleagues to resolve customer issues.
Requirements
- Prior ServiceNow IT Service Management Platform experience
- Strong familiarity with ServiceNow's configuration management database (CMDB), ServiceNow Discovery, ServiceNow SAM/SAMPro
- Passionate customer orientation and dedication
- Strong analytical and problem-solving skills
- Solid interpersonal skills
- Excellent verbal, written, and listening communication skills with English
- Basic programming and scripting knowledge e.g., PowerShell
- Experience with Windows and Unix/Linux operating systems, Oracle and MS SQL Server databases, SQL queries, and networking
- Experience with IIS, Browser/Dev Tools, API, and REST calls
- Experience with Database skills – writing SQL queries
- Understanding of Authentication technology and services (OAuth, SSO, IDPs, SAML)
Benefits
- Flexible work arrangements
- Opportunities for growth and development
- Collaborative and dynamic work environment
- Competitive compensation and benefits