IT Service Manager (m/w/d) in Düsseldorf oder Dortmund
FlexIT Consulting GmbHDusseldorf, North Rhine-Westphalia, Germany
Posted July 22, 2025
60000 - 90000 EUR
Full Time
About the Company
FlexIT Consulting GmbH, founded in 2015 in Düsseldorf and operating in Cologne since 2021, is an IT career and personnel consulting firm that redefines recruitment by prioritizing satisfaction for candidates, clients, and workplace culture. The company offers a full spectrum of IT services—including software development, embedded and web development, cloud and infrastructure solutions, project management, and freelance placement—alongside bespoke recruiting solutions. Its distinctive approach eliminates outdated industry practices, focusing instead on aligning the needs and aspirations of both talent and organizations to achieve long-term success. FlexIT’s collaborative, people-centric culture drives high retention and mutual growth for all stakeholders.
Job Description
We are looking for an IT service manager with first professional experience to manage managed service contracts, communicate with customers and internal departments, and participate in the development of service processes and ITSM standards. The position offers development opportunities, a hybrid work arrangement, 30 days of vacation, flexible working hours, and opportunities for further training and development.
Requirements
- Management of managed service contracts
- Communication with customers and internal departments
- Support for escalations and major incidents
- Participation in service process development and ITSM standards
- Documentation and evaluation of service activities
- Participation in internal projects
Benefits
- 30 days of vacation
- Flexible working hours
- Opportunities for further training and development
- Contributions to operational pension provision and disability insurance
- Measures for health promotion
