Customer Support Agent

We’re looking for a high-energy, detail-oriented Customer Support Agent to handle incoming questions, troubleshoot issues, and guide users across North America through our platform.

Requirements

• 1-3+ years of experience in customer support, helpdesk, or customer-facing roles
• Excellent written and verbal communication skills
• Strong problem-solving and troubleshooting abilities with attention to detail
• Comfort working with support platforms such as Zendesk

Benefits

• Christmas Bonus
• Major Medical Expense Insurance
• Minor Medical Insurance
• Dental Insurance
• Life Insurance
• Vacation Days
• Floating Holidays
• Cell Phone Reimbursement & Transportation Subsidy
• Hybrid Scheme
• Multicultural Exposure
• MezTal Internal Events
• Exclusive Discounts
• Academic Agreements