Field Service Engineer - Elgin, IL

The Field Service Engineer at Xeikon delivers outstanding technical support to customers by diagnosing and resolving hardware and software issues, ensuring peak performance of Xeikon products. The role involves maintaining accurate service records, communicating with customers, and traveling frequently.

Requirements

• High School diploma or GED required
• Prior experience in break/fix, electrical/mechanical repair
• Basic electrical knowledge and mechanical skills
• Ability to travel frequently, both domestically and internationally
• Valid Driver's License required
• Excellent judgment, discretion, and problem-solving skills
• Customer service-oriented with the ability to remain calm and professional in stressful situations
• Detail-oriented with the ability to work effectively under pressure while meeting deadlines
• Proficient in Internet software, E-mail, Microsoft Excel, and Word
• Ability to lift and/or move various weights, including up to 100 pounds

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance