Carrier Success Associate (Chicago/San Diego)

Flock Freight is a FreightTech company that uses patented technology to move freight more efficiently, reliably, and sustainably. The company’s guaranteed terminal-free truckload service, FlockDirect, finds the best options to pool freight among billions of possible combinations, optimizing routes while finding and filling trucks’ empty spaces. Shipments stay safe in a single truck, driven by a single driver, all the way to their destination allowing shippers to only pay for the space they need and enabling carriers to earn more from every linear foot of capacity — all while slashing carbon emissions by up to 40% compared to traditional shipping methods.

Requirements

• Build and grow a book of carrier partners by identifying, engaging, and onboarding new carriers through outbound calls, emails, and strategic outreach.
• Own daily freight execution, ensuring customer shipments are covered, serviced, and tracked successfully through Flock’s platform.
• Develop trusted carrier relationships, using consistent, strategic communication to drive long-term engagement and platform adoption.
• Apply tactical sales and negotiation skills to optimize carrier utilization and achieve strong economic outcomes.
• Collaborate cross-functionally with Customer Success, Tracking, and Operations teams to deliver a high-quality experience for both carriers and customers.
• Maintain accurate carrier and capacity data in Flock’s systems to support real-time coverage and execution.
• Monitor shipments and performance metrics: proactively identifying issues and opportunities for improvement.
• Consistently hit or exceed performance goals: including activity, coverage, and revenue-related metrics set by the Carrier Success leadership team.
• Leverage Flock Freight’s digital platform and pooling technology to create differentiated value for carrier partners.

Benefits

• 401(k)
• Medical, Dental & Vision