Patient Services Specialist

The job of Patient Services Specialist (PSS) is divided into “stations.” Each station has a distinct set of job duties, which includes job duties that usually are performed by one employee in a usual day. However, in addition to the “usual” duties of the station they are sitting in, every PSS employee is required and expected to assist their co-workers in performing every job duty of a PSS at all times. All employees hired for the Patient Services Specialist position will be expected to learn and perform all duties of all front office stations.

Requirements

• High School Diploma / GED required.
• Previous Experience: Experience in the healthcare field is highly preferred.
• Attention to detail with strong ability to multitask.
• Excellent interpersonal skills.
• Strong communication skills with a wide variety of personalities.
• Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
• Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
• Good command of the English language.
• Second language is an asset but not required.
• Effective communication skills (oral, written, presentation) are an active listener, and effectively provides balanced feedback.
• Strong customer focus.
• Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development.
• Self-motivated and self-starter with ability work independently with limited supervision.
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required.
• Valid state Driver’s License for travel to satellite offices and offsite meetings.

Benefits

• Tuition reimbursement
• 401-K match
• Pet insurance
• Legal insurance