Endpoint Services Analyst I/II

The Endpoint Services Analyst I supports the university's endpoint environment by deploying and maintaining software, applying configuration policies, and assisting with modern device management solutions. The role helps manage Windows, macOS, and mobile devices through centralized MDM/UEM platforms, supports automated provisioning and update workflows, monitors device compliance and security posture, and provides technical assistance for escalated endpoint issues.

Requirements

• Supports the configuration, deployment, and day-to-day operation of enterprise endpoint management tools (MDM/UEM) used for managing Windows, macOS, and mobile devices
• Assists with device provisioning workflows including modern provisioning methods (e.g., automated enrollment, Autopilot-style onboarding, or similar tools)
• Implements and maintains endpoint security and configuration policies as directed by senior engineers or the Endpoint Deployment Manager
• Performs software deployments, updates, and application packaging tasks using centralized management tools
• Monitors endpoint compliance, health, and update status, escalating issues as needed
• Assists with documenting procedures, configuration standards, and troubleshooting steps to support consistent operations
• Coordinates basic testing of application deployments and endpoint changes with functional and academic departments
• Provides Level-2 support for endpoint-related issues escalated from IT User Support Specialists
• Maintains accurate inventory records for endpoints, peripherals, and assigned software licenses
• Tracks work in the IT ticketing system, ensuring timely updates and clear communication with end users
• Participates in routine review and improvement of endpoint processes, recommending enhancements when appropriate
• Supports cross-training efforts within the Endpoint Deployment Team and collaborates with other ITS staff as needed

Benefits

• Health Insurance
• Retirement Plan
• Generous Paid Time Off