We're looking for a Client Success Lead to manage our partnerships across our Wrestling software and ensure success for our largest partnerships.

Requirements

Manage wrestling software partnerships, including state associations and coaches' associations.
Administer setup of season management, including weight management and seed system creation.
Execute post-season advancement for wrestling state partnerships.
Coordinate and ensure prompt payment of all weight management and postseason invoices.
Serve as day-to-day contact and assist partners with tasks such as weight management and troubleshooting.
Resolve software support ticket escalations and serve as a liaison to the customer success team.
Oversee customer product documentation and knowledge base for wrestling software.

Benefits

Recognized three years in a row as a Top Workplace by the Austin-American Statesman
Flexibility at work
All-hands events hosted annually in Austin, Texas
Annual equity awards for all top performers
Competitive and comprehensive medical, dental and vision plans
Peace of mind through company-paid short-term disability, long-term disability and life insurance
Generous 401(K) company match vested immediately
Progressive parental leave policies
Flexible paid time off
Hack-a-thons and team-building and social events
Company donation to youth teams and leagues that our employees coach
Stocked snack bar, catered lunch and breakfast tacos every week

We're looking for a Client Success Lead to manage our partnerships across our Wrestling software and ensure success for our largest partnerships.

Manage wrestling software partnerships, including state associations and coaches' associations.
Administer setup of season management, including weight management and seed system creation.
Execute post-season advancement for wrestling state partnerships.
Coordinate and ensure prompt payment of all weight management and postseason invoices.
Serve as day-to-day contact and assist partners with tasks such as weight management and troubleshooting.
Resolve software support ticket escalations and serve as a liaison to the customer success team.
Oversee customer product documentation and knowledge base for wrestling software.

Recognized three years in a row as a Top Workplace by the Austin-American Statesman
Flexibility at work
All-hands events hosted annually in Austin, Texas
Annual equity awards for all top performers
Competitive and comprehensive medical, dental and vision plans
Peace of mind through company-paid short-term disability, long-term disability and life insurance
Generous 401(K) company match vested immediately
Progressive parental leave policies
Flexible paid time off
Hack-a-thons and team-building and social events
Company donation to youth teams and leagues that our employees coach
Stocked snack bar, catered lunch and breakfast tacos every week