New Neighbor Success Manager
FlowMiami, Florida, United States
Posted February 9, 2026
Full Time
About the Company
Flow is a real estate company reimagining what it means to live, work, and connect.
Job Description
Flow is reimagining what it means to live, work, and connect. The New Neighbor Success Manager will lead and scale the Neighbor Success Team, ensuring a world-class experience for prospective and new residents. This role requires a flexible schedule, including weekends, to ensure peak leasing coverage and uphold standards.
Requirements
- 5+ years of leadership experience in consultative sales, customer success, hospitality management, real estate operations, or related client-facing functions
- Exceptional communication, presentation, and interpersonal skills
- Tech-forward mindset; comfortable with CRM dashboards, analytics, automation tools, and operational workflows
- Proven ability to coach performance, run a daily cadence, and drive outcomes through KPIs
- Strong CRM fluency and comfort with funnel metrics, reporting, and follow-up discipline
Benefits
- Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
- Paid time off and 13 paid holidays
- 401(k) retirement plan
- Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
- Access to HSA-compatible plans
- Pre-tax commuter benefits
- Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings