Customer Support

Flux is a company that is developing AI hardware engineers to democratize the ability to create bleeding edge hardware. This job is an opportunity to build a world-class support function from the ground up, collaborating closely with product, engineering, and design to understand the platform deeply and ensure every customer interaction is positive.

Requirements

• 2+ years of experience in customer support, customer success, or technical support roles at a software company
• Excellent communication and writing skills
• Ability to translate complex technical concepts into clear language
• Organized and detail-oriented with experience in a fast-paced startup environment
• Familiarity with support software like ticketing and CRM systems
• Bonus: Familiarity with electronics design, CAD or EDA tools, or experience supporting technical/developer audiences