Customer Service Representative
FMA Alliance Ltd.Houston, Texas, United States
Posted December 1, 2019
Full Time
About the Company
FMA Alliance Ltd. specializes in integrated call center and collections services, offering comprehensive revenue cycle solutions across healthcare, financial services, government, and education sectors. As a GSA contract holder, the company delivers first‑ and third‑party support with proven work strategies, top‑performer credentials, and a multi‑time champion challenger award. Clients benefit from transparent, comprehensive reporting, a secure online payment portal, and a client‑centric approach that emphasizes respect, dignity, and non‑judgmental assistance. FMA Alliance’s distinct blend of high‑performance service and compassionate client engagement positions it as a trusted partner for organizations seeking reliable, results‑driven collections and revenue optimization solutions.
Job Description
Effectively handle inbound and outbound customer calls to educate customers on their account status and options available based on their financial situation.
Requirements
- Have full range of motion in wrists, fingers, and thumbs
- Be able to sit at a desk for extended periods of time
- Have normal or corrected vision to read computer screens and printouts
- Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone
- Perform basic math functions including addition, subtraction, multiplication and fractions
- Strong oral and interpersonal communication skills
- Meet client guidelines and have clear understanding of client policies
- Adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws
