Director of Operations
FMA Alliance Ltd.Houston, Texas, United States
Posted September 14, 2022
Full Time
About the Company
FMA Alliance Ltd. specializes in integrated call center and collections services, offering comprehensive revenue cycle solutions across healthcare, financial services, government, and education sectors. As a GSA contract holder, the company delivers first‑ and third‑party support with proven work strategies, top‑performer credentials, and a multi‑time champion challenger award. Clients benefit from transparent, comprehensive reporting, a secure online payment portal, and a client‑centric approach that emphasizes respect, dignity, and non‑judgmental assistance. FMA Alliance’s distinct blend of high‑performance service and compassionate client engagement positions it as a trusted partner for organizations seeking reliable, results‑driven collections and revenue optimization solutions.
Job Description
A privately-owned receivables management company is seeking a Director of Operations with strong leadership skills and a proven ability to drive efforts that maximize revenue and improve customer service.
Requirements
- Professional, courteous treatment of clients, co-workers, and consumers
- Strong sense of teamwork and cooperation with management and co-workers
- Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
- Demonstrated knowledge of FDCPA, TCPA, Reg F, and state laws
- Proven management skills
- Thorough working knowledge of collection practices, strategies, and techniques
- Compliance with corporate and departmental policies and procedures
- Strong verbal and written communications skills
- Above-average analytical and problem-solving skills
- Ability to proficiently handle various projects at the same time
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
