Patient Access Representative - Internal Agency - Baton Rouge

The Patient Access Representative facilitates a welcome and easy access to the facility and is responsible for establishing an encounter for any patient who meets the guidelines for hospital service.

Requirements

• Customer Service: Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.
• Quality: Adheres to the Passport accuracy percentage rate of 97.5 or above on a consistent basis when registering accounts.
• Financial Collections: Calculates and collects the estimated patient portion, based on benefits and contract reimbursement as well as prior balances.
• Insurance and Benefits Knowledge: Verifies eligibility and obtains necessary authorizations for services rendered.
• Registration: Serves in a team lead role (if assigned).