The Salesforce and Solutions Administrator 2 position exists to maintain, enhance, optimize, and drive innovation within our Salesforce platform and other enterprise applications. This position collaborates closely with a diverse team of Salesforce administrators, software engineers, and business stakeholders to understand business needs and processes, design elegant solutions, and implement enhancements and change management that drives efficiency, productivity, and data accuracy.
Requirements
- Knowledge of and ability to work within the breadth of the Salesforce product portfolio
- Collaborates with Agile Solutions Architects and other Salesforce and Solutions administrators to understand and anticipate business needs and implement innovative technical solutions within Salesforce
- Configures, customizes, maintains, and supports Salesforce to meet ever-evolving needs
- Oversees user and license management including new user setup, roles, profiles, permission sets, public groups, sharing rules, etc.
- Manages Salesforce integrated applications including Chargent, Genesys, Form Assembly, Melissa Data, etc.
- Administers other enterprise applications including ERPs, workflow management, events management, transactional systems, etc.
- Designs solutions for, configures, implements, integrates, tests, troubleshoots, maintains, optimizes, and supports enterprise applications
- Develops, executes, and ensures adherence to automated test plans and quality control standards
- Manages data reconciliation among diverse systems, addressing issues affecting data quality
- Recommends and implements data quality process enhancements, maintains data dictionaries, and supports production data issues
- Provides user support and offers expert guidance to users on Salesforce and other enterprise applications
- Identifies training needs and trains application users
- Maintains expertise in supported business areas and the application functionality (new, changed and future) needed to support them
Benefits
- Norton LifeLock ID Theft Coverage
- Legal Shield/ID Shield Coverage
- AFLAC
- 403B Retirement Plan
- Vacation Time & Vacation Payout
- Sick Time
- Holidays
- Service Awards
- Community Service Days
- Bookstore Discount
- Fitness Center
- Medical Plan
- Dental Plan
- Vision Plan
- Life Insurance
- Disability Insurance
- Flexible Spending Accounts
- EAP (Employee Assistance Program)
- Tuition Reimbursement
- Warehouse Membership Reimbursement
