Customer Success Operations Analyst

Foleon is a leading content creation platform looking for a Customer Success Operations Analyst to join their team in Amsterdam. The ideal candidate will have 3+ years of experience in CS Operations or Revenue Operations and will be responsible for designing and maintaining a sophisticated reporting structure for CS KPIs, conducting deep-dive analyses to uncover trends in revenue leak or expansion potential, and owning the end-to-end data flow between their CRM and CS tools.

Requirements

• 3+ years of experience in CS Operations or Revenue Operations (preferably) within a B2B SaaS environment
• Proven track record of driving operational improvements that resulted in increased retention or efficiency
• Advanced proficiency in Customer Success platforms (e.g., ChurnZero, Vitally, Gainsight) and CRM systems (HubSpot/Salesforce)
• Analytical power-user: Strong proficiency in BI tools (e.g., ThoughtSpot, Looker) and advanced Excel (SQL skills are a plus)
• Experienced in Customer Segmentation, performing cohort analysis to uncover behavioral trends and performance gaps across different stages of the customer lifecycle
• Exceptional written and verbal English skills (dutch optional), with the confidence to present to and challenge leadership

Benefits

• Hybrid working
• Commuting covered
• Pension program
• Learning budget
• 25 holiday days + bonus days
• Floating holidays for inclusivity
• Work from abroad
• Office lunch
• Fitness support
• Lease a bike
• Mental health matters
• Volunteer day
• Employee recognition program