Client Services Specialist
FoodChain ID Group, IncUnited States
Posted March 17, 2026
Full Time
About the Company
FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Description
The Client Services Specialist role involves guiding and assisting clients throughout the verification process, communicating with cross-functional internal teams, and utilizing knowledge of database systems to provide solutions that benefit customers' needs and the company's goals.
Requirements
- Managing incoming calls and emails for client assistance
- Knowledge in lower-level technical evaluation guidance
- Database management and navigation
- Able to handle escalated situations and redirect to appropriate internal departments
- Ability to take on any additonal tasks assigned by supervisor as new needs arise
- Sales tactics including cross-promoting to other divisions and services
- Outreach to clients regarding renewal deadlines and evaluation resolutions
- Conducting database administrative work for clients and other internal departments
