Merchant Success Team Lead

Foodics, a leading restaurant management ecosystem and payment tech provider, seeks a Merchant Success Team Lead to lead a team that ensures merchant satisfaction, retention, and growth. As a Merchant Success Team Lead, you'll focus on customer satisfaction, retention, and growth by managing relationships, solving problems, and guiding your team to deliver an exceptional merchant experience.

Requirements

• Bachelor's Degree in Finance, Business, Economics, Law, or any relevant degree
• Minimum of 3-5 years of experience as an Operations Officer in the Fintech / POS industry.
• Knowledgeable on SAMA regulations and framework, SLA, and MADA branding rules related to POS business
• Strong knowledge of KSA regulatory compliance in financial and payment services
• Knowledgeable in TMS (Terminal Management System – SAMA)
• Develop a firm understanding of contracts and contractual responsibilities
• High agility and able to cope in a fast-paced work environment.
• Expert in Excel and other Microsoft tools
• Ownership, analytical mindset, self-motivated with an entrepreneurial spirit.
• Team player and previously worked with cross-functional teams.
• Must have solid English & Arabic communication skills.
• Excellent analytical and problem-solving skills.
• Passion for technology and for being a part of a fast-growing SaaS company.
• Passion for Food and Restaurants.

Benefits

• Competitive compensation packages, including bonuses
• Potential for shares
• Regular training
• Annual learning stipend
• Autonomy, mentoring, and challenging goals
• Valuable experience in an exciting industry