The Deposit Operations Analyst, Digital Banking, is an analysis-driven operational role responsible for executing and improving designated Deposit Operations functions through trend analysis and proactive risk/control insights.
Requirements
- Manage the end-to-end processing of functions that require daily queue monitoring and decisioning, accept/reject actions, adjustments, research, and resolution of exceptions
- Perform reconciliation and monitoring activities, including balancing/settlement validation, investigating variances, and coordinating reconciliation sign-offs
- Analyze transaction trends and volumes for assigned functions, identify drivers of exceptions/contacts, and recommend process improvements to reduce repeat issues and improve throughput and accuracy
- Prepare and/or approve adjustments impacting the General Ledger within role-specific limits, analyze reconciliation variances, coordinate reconciliations, and support accurate documentation and sign-offs
- Serve as a first and primary point of contact to Tier II phone support calls for the Deposit Operations department, delivering timely internal support, troubleshooting, and issue triage
- Assess risk trends and control effectiveness for owned functions, identifying emerging issues and recommending corrective actions to reduce operational, financial, and regulatory exposure
- Provide analytical support to escalations, including root-cause identification and recommended solutions.
- Share insights, reporting, and best practices with peers and leaders; collaborate cross-functionally to resolve recurring issues and improve service and controls
- Support special projects and implementation activities for new procedures, controls, or technologies as assigned
- Comply with all bank policies, audit standards, regulatory mandates, and all required compliance training
Benefits
- Comprehensive health, dental, and vision plans
- 4 weeks PTO
- 401k + company match
- Metro SmartTrip benefits ($50/mo)
- Remote or hybrid work schedules for most positions
- Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
- Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
- Best Workplaces for Commuters 2023 & 2024 winner
- The Washington Post Top Workplaces 2023, 2024, and 2025 winner
- American Banker Best Banks to Work For 2023 winner
