The Bank Teller (Concierge Banker) is responsible for assisting the assigned Banking Center in meeting and/or exceeding branch profitability goals by generating new and/or managing existing customers and ensuring that efficient, professional, and quality VIP service is delivered through the handling of various financial transactions whether in person or by telephone.
Requirements
- Provide excellent customer service while exhibiting dedication to Forcht Bank’s mission, vision, and values.
- Ability to promote and cross sell bank products and meet referral goals.
- Proficient in the use of Microsoft Office products and banking information systems that are applicable to the area of assignment.
- Ability to work with a team and members of other departments.
- Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned.
- Strong attention to detail.
- Ability to handle sensitive documents or other confidential information.
- Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work related documents.
- Ability to manage time and be efficient and effective in the completion of assignments.
- Knowledge of arithmetic and their applications specific to the position.
- Manual dexterity which provides the ability to handle and count both coins and paper currency.
- Ability to listen to and understand information and ideas presented through spoken words and sentences.
- Ability to communicate information and ideas in speaking and writing so others will be able to understand.
- Ability to identify and understand the speech of another person.
- Ability to see details at close range (within a few feet of the observer).
- Ability to tell when something is wrong or is likely to go wrong.
- Ability to sit or stand for long periods of time.
- Ability to demonstrate manual dexterity through use of typing on a keyboard, sorting through paperwork, reaching and grabbing objects.
- Ability to stand, bend, and lift up to 20 pounds.
- Ability to operate standard business equipment such as a fax, computer, printer, copier, etc.
- Ability to look at a computer screen for several hours.
- Ability to travel to other locations as needed.
Benefits
- Health, Vision, & Dental Insurance
- 401(k) Retirement Plan with up to 4% Company Match (fully vested from day 1)
- Company Paid Life Insurance
- Minimum of 15 days of Paid Time Off (PTO) after 60-day introductory period
- Nine Paid Holidays, plus Birthday Leave and Community Service Leave
- Charitable donation match
- Employee celebrations
- Professional recognition
