Bilingual Spanish Service Center Representative

We are seeking a Bilingual Spanish Service Center Representative to join our team. The successful candidate will be responsible for providing exceptional customer service, handling complex customer inquiries, and promoting self-service and online tools. The role requires proficiency in English and Spanish, excellent communication skills, and the ability to work independently and as part of a team.

Requirements

• Bilingual in English and Spanish
• Customer service experience
• Knowledge of insurance products and regulatory requirements
• Proficiency in CRM systems and other customer service software
• Back-office and payment processing experience
• Customer retention strategies experience

Benefits

• Work from home opportunities
• Full time schedules with weekends off
• Full benefits package and pension with company match
• Vacation time and bonus structure
• All required equipment/hardware provided
• Supportive management and co-workers
• Diverse and inclusive working environment
• Constant opportunity to learn, grow and advance your career